Terms & Conditions

Descriptions:

Most of our products are handmade or hand finished (by us) and are therefore subject to natural variation in colour and size.

Products are sold subject to their description in words & pictures on our website and we take every reasonable care to ensure that these details are accurate at all times.

Orders:

We want your products to be as fresh as possible so we don't make large amounts at any one time and some of our products are made to order only. This means that your order may take up to five days to be dispatched although in general we aim to dispatch goods within 48 hours. We will always notify you by email if there is any delay.

We will email confirmation of receipt of your order/payment. We will also email once your order has been dispatched.

Payment:

Payment can be made by debit card, credit card via Stripe or through PayPal on the Lovely Soap Company website (all data is securely encrypted). No credit card or debit card details are held by Lovely Soap Company. All payments are made via third party software.

Lovely Soap Company does not have detailed access to buyers credit card, debit card or PayPal accounts and therefore we will deliver to the address entered by the customer on our website and not any address held by PayPal or the credit/debit card company. Lovely Soap Company cannot be held liable for any losses where the address detailed on Lovely Soap Company website is not the required delivery address.

Delivery:

Delivery will be by Royal Mail or courier, depending on the weight of the package, unless otherwise requested in which case additional charges may apply. We offer free delivery on all orders over £40. A delivery charge of £3.95 will be applied to all orders up to £40 in total which is automatically added at the checkout. Currently we can only deliver to UK addresses.

Returns:

We hope you are happy with your purchase but if you decide that you do not wish to keep any item purchased from us you can return it for a refund or replacement within 7 days (unfortunately, this does not apply to personalised items which will only be refunded or replaced if faulty/damaged).

Please let us know by email that you wish to return an item before sending it back to us.

Goods must be returned at the customer's own expense in a saleable and unused condition. The goods will remain at the customer's risk until received by us. For this reason we suggest you use a recorded and insured postal service such as Royal Mail Special Delivery. We will not accept proof of postage as proof of delivery.

Please ensure that you enclose details of your name, address & proof of purchase with your return.

We will issue a refund for the cost of the unwanted items within 30 days of them being received by us - subject to them being received in an acceptable condition.

All returns must be sent to:

Lovely Soap Company, 18 Manor View, Hazlemere, Bucks HP15 7SX

Cancelling an Order:

If you are a consumer (you are not a business or you are not buying wholly or in part for a business) you may normally cancel your order for any reason up to the point of dispatch. If you do cancel within this time, any payments made by you will be refunded in full within 30 days. Please inform us in writing, either by letter or email, if you wish to cancel.

Personalised items cannot be cancelled, once your order has been accepted.

Business orders (being bought wholly or in part for a business) and bulk orders (including orders which are individually priced or made specifically for a consumer) cannot be cancelled once accepted by us and any costs incurred by us will be charged.

Privacy & Cookies:

We are committed to protecting your privacy and will never pass on any of your personal data to any other company. We only use the order information given to us to process your order.

As all payment through our website is via third party payment sites (Stripe or PayPal), we never see any credit or debit card numbers.

In accordance with the new EU Cookies Law which came into force in the UK on 26 May 2012 we are obliged to advise that this website sets performance cookies. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

All images appearing in the Lovely Soap Company website are the exclusive property of Lovely Soap Company and are protected under International Copyright laws.

The images may not be reproduced, copied, transmitted or manipulated without the written permission of Lovely Soap Company.

Trademark:

The Lovely Soap Company logo and daisy is a registered trademark of Lovely Soap Company and may not be reproduced, copied, transmitted or manipulated without the written permission of Lovely Soap Company

Lovely Soap Company

18 Manor View, Hazlemere, Bucks HP15 7SX

T: 01494 814739